CyberStreams works with Call Centers of all sizes; from geographic challenges to multiple language options we have a solution to fit your needs. We can help you build the business processes that will make your call center successful, whether you need CRM integration and screen pops, or Outlook integration and call recording.

The Call Center is the root of your business; this technology is a vital link to your customers, at this level has to be bullet proof. The Altigen solutions that we provide are the back bone to the fastest growing out sourced call center in Mexico, CRM Mexicana. The nervous system of Microsoft’s Information Technology group is run on Interactive Intelligence’s Vonexus IP telephony solution, over 10,000 seats!

Excerpt from NewsFactor Magazine Online, Jan. 5, 2006

By Pam Baker

CIO Today: What are one or two software or hardware products your company uses that you would describe as outstanding?

Markezich: (CIO of Microsoft) I don't want to sound too much like sales, but we do have some exceptional products. A new, lesser-known product is the Data Protection Manager. It allows you to do backup to disk instead of tape. It has saved us quite a bit of money. When it comes to a non-Microsoft product, I would say Aruba Airespace -- recently bought by Cisco. It's fabulous wireless with increased bandwidth and has huge benefits. The third, IP PBX by Interactive Intelligence for IP telephony. We have had great success with it.

CyberStreams is in a unique position to provide this technology in the northwest. Voice over IP (VoIP) Call Centers allow for greater integration, greater control, greater level of call logistic information, and allow for a greater chance for you to succeed. Now that the telephone signal is delivered via a data packet we can configure every last detail to match the needs and desires of your business.

For more information on Call Center solutions contact CyberStreams today at 425.274.1121 option ‘6’.